Smartwaiver - Planned Server Maintenance – Maintenance details

DEC8

Planned Server Maintenance

CompletedDecember 08, 2025 at 5:00 AM – 7:00 AMUTC

Affects

Waiver Delivery

Under maintenance from 5:00 AM to 7:00 AM

Waiver URLs

Under maintenance from 5:00 AM to 7:00 AM

SMS

Under maintenance from 5:00 AM to 7:00 AM

Waiver Processing

Under maintenance from 5:00 AM to 7:00 AM

Verification & Follow-up Emails

Under maintenance from 5:00 AM to 7:00 AM

Waiver Data Processing

Under maintenance from 5:00 AM to 7:00 AM

Updates
  • Completed
    December 08, 2025 at 7:00 AMUTC
    Completed
    December 08, 2025 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • In progress
    December 08, 2025 at 5:00 AMUTC
    In progress
    December 08, 2025 at 5:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • Planned
    December 01, 2025 at 4:40 PMUTC
    Planned
    December 01, 2025 at 4:40 PMUTC

    Smartwaiver will be undergoing server maintenance to increase overall system capacity, reliability, and security. We have conservatively scheduled a maintenance window of approximately 2 hours, targeting a time to impact the lowest volume of users possible. During this time, all Smartwaiver systems will be down. If your business is operating during this time, please plan to use the Offline feature of our Kiosk App to continue collecting waivers on-site while the systems are down. To learn more about the Offline mode, [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057050571-Using-the-Smartwaiver-Kiosk-App-Offline).