[object Object] Status - Incident history https://status.smartwaiver.com [object Object] Wed, 8 Jul 2026 22:29:33 +0000 We're investigating Waiver Processing Delays Type: Incident Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Waiver Signing Jul 8, 22:37:41 GMT+0 - Resolved - Waiver processing has been fully restored and is now operating normally. We identified and resolved the underlying issue that was causing processing delays. Any waivers submitted during the incident have been successfully processed, and no waiver data was lost. Thank you for your patience while we worked through this issue. Jul 8, 22:29:33 GMT+0 - Investigating - We're continuing to investigate an issue affecting waiver processing. While processing initially recovered, we've identified that the issue has persisted and are actively working to restore normal performance. Thank you for your patience as we work to resolve this. Type: Incident

Affected Components: , , , , , , ,

Jul 8, 22:37:41 GMT+0
Resolved - Waiver processing has been fully restored and is now operating normally. We identified and resolved the underlying issue that was causing processing delays. Any waivers submitted during the incident have been successfully processed, and no waiver data was lost. Thank you for your patience while we worked through this issue. .

Jul 8, 22:29:33 GMT+0
Investigating - We're continuing to investigate an issue affecting waiver processing. While processing initially recovered, we've identified that the issue has persisted and are actively working to restore normal performance. Thank you for your patience as we work to resolve this. .

]]> Wed, 8 Jul 2026 22:29:33 +0000 https://status.smartwaiver.com/incident/00c0c8bdeaaf7649b33aaefc8f507278 https://status.smartwaiver.com/incident/00c0c8bdeaaf7649b33aaefc8f507278 Investigating Waiver Processing Delays Type: Incident Affected Components: Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Waiver Signing Jul 8, 18:22:04 GMT+0 - Resolved - Waivers are now processing in real time. We identified a segment of waivers that were failing to process, thus holding up the queue. We're working to remediate this from happening in the future. Thank you for patience as we worked to resolve this issue! Jul 8, 17:44:34 GMT+0 - Monitoring - We've fixed the core issue, and are waiting for things to recover. Processing time has improved significantly to < 2 minutes. We're exploring the best permanent solution to prevent this from occurring in the future. Jul 8, 16:26:09 GMT+0 - Investigating - We are investigating the speed of waivers processing for all customers and increasing the queue size so that waivers will process as quickly as possible. Type: Incident

Affected Components: , , , ,

Jul 8, 18:22:04 GMT+0
Resolved - Waivers are now processing in real time. We identified a segment of waivers that were failing to process, thus holding up the queue. We're working to remediate this from happening in the future. Thank you for patience as we worked to resolve this issue!.

Jul 8, 17:44:34 GMT+0
Monitoring - We've fixed the core issue, and are waiting for things to recover. Processing time has improved significantly to < 2 minutes. We're exploring the best permanent solution to prevent this from occurring in the future. .

Jul 8, 16:26:09 GMT+0
Investigating - We are investigating the speed of waivers processing for all customers and increasing the queue size so that waivers will process as quickly as possible. .

]]> Wed, 8 Jul 2026 16:26:09 +0000 https://status.smartwaiver.com/incident/f7a840a51ef92f3e0b67bddccc228ce9 https://status.smartwaiver.com/incident/f7a840a51ef92f3e0b67bddccc228ce9 Data Exports Error Type: Incident Affected Components: Smartwaiver Console, Data Exports Jul 8, 21:08:58 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. May 27, 18:09:11 GMT+0 - Identified - We've confirmed there is a problem, we're working to resolve it. May 26, 16:43:17 GMT+0 - Investigating - We are looking into reports of some account exports not downloading correctly and returning an error response. Our engineering team is investigating now and we hope to have this resolved as quickly as possible. Type: Incident

Affected Components: ,

Jul 8, 21:08:58 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

May 27, 18:09:11 GMT+0
Identified - We've confirmed there is a problem, we're working to resolve it..

May 26, 16:43:17 GMT+0
Investigating - We are looking into reports of some account exports not downloading correctly and returning an error response. Our engineering team is investigating now and we hope to have this resolved as quickly as possible..

]]> Tue, 26 May 2026 16:43:17 +0000 https://status.smartwaiver.com/incident/85f7e841e4963b0f699484d0d653dd3c https://status.smartwaiver.com/incident/85f7e841e4963b0f699484d0d653dd3c Signed waivers delay Type: Incident Affected Components: Smartwaiver Console, View Signed Waivers Apr 16, 16:48:05 GMT+0 - Resolved - We've now resolved the incident. Servers are caught up and waivers are processing as expected. Thanks for your patience. Apr 16, 16:38:34 GMT+0 - Monitoring - We've isolated the problem, we're working to resolve it. As the servers work to process the load we should start to see the delay shorten over time until everything is caught back up. No firm ETA as it largely depends on new waiver volume coming in as we try to get caught up. But we hope in the next hour or so to be close to normal. Apr 16, 15:34:08 GMT+0 - Investigating - We are aware of an issue where signed waivers are taking longer than normal to appear in the console. Our engineering team in investigating now and we will update as soon as we know more. Type: Incident

Affected Components: ,

Apr 16, 16:48:05 GMT+0
Resolved - We've now resolved the incident. Servers are caught up and waivers are processing as expected. Thanks for your patience..

Apr 16, 16:38:34 GMT+0
Monitoring - We've isolated the problem, we're working to resolve it. As the servers work to process the load we should start to see the delay shorten over time until everything is caught back up. No firm ETA as it largely depends on new waiver volume coming in as we try to get caught up. But we hope in the next hour or so to be close to normal..

Apr 16, 15:34:08 GMT+0
Investigating - We are aware of an issue where signed waivers are taking longer than normal to appear in the console. Our engineering team in investigating now and we will update as soon as we know more..

]]> Thu, 16 Apr 2026 15:34:08 +0000 https://status.smartwaiver.com/incident/1f4514e435b33d38025a84a1b3f688dc https://status.smartwaiver.com/incident/1f4514e435b33d38025a84a1b3f688dc System Instability Type: Incident Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Kiosk App, Apple/iOS, Android, Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Waiver Signing, Console App, Apple/iOS, Android, Account Management, Payment Processing, Plan Management, Staff Users, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Mar 18, 02:37:33 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. You may need to clear your browsers chache if you are still running into issues accessing the site. Please reach out to support at support@smartwaiver.com if issues persist. Mar 18, 01:23:58 GMT+0 - Identified - We have identified the issue impacting our sits accessibility and are actively working toward a resolution. At this time, we can confirm there is no data loss and that our systems remain healthy. While this may appear as a full outage from the user perspective, our services are continuing to run behind the scenes as we work to restore normal functionality. As a temporary workaround, some customers have reported more success when switching between mobile data and Wi-Fi, though results have been inconsistent. We will continue to share updates as we receive more information. Mar 18, 00:27:51 GMT+0 - Investigating - The issue appears to primarily effect users on mobile data, if you are able to switch to Wifi the connection seems to be more stable. Mar 18, 00:25:07 GMT+0 - Investigating - We are currently experiencing system instability that is resulting in some users not able to access the smartwaiver console or waivers. We are investigating the issue now. Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Mar 18, 02:37:33 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience. You may need to clear your browsers chache if you are still running into issues accessing the site. Please reach out to support at support@smartwaiver.com if issues persist..

Mar 18, 01:23:58 GMT+0
Identified - We have identified the issue impacting our sits accessibility and are actively working toward a resolution. At this time, we can confirm there is no data loss and that our systems remain healthy. While this may appear as a full outage from the user perspective, our services are continuing to run behind the scenes as we work to restore normal functionality. As a temporary workaround, some customers have reported more success when switching between mobile data and Wi-Fi, though results have been inconsistent. We will continue to share updates as we receive more information..

Mar 18, 00:27:51 GMT+0
Investigating - The issue appears to primarily effect users on mobile data, if you are able to switch to Wifi the connection seems to be more stable..

Mar 18, 00:25:07 GMT+0
Investigating - We are currently experiencing system instability that is resulting in some users not able to access the smartwaiver console or waivers. We are investigating the issue now..

]]> Wed, 18 Mar 2026 00:25:07 +0000 https://status.smartwaiver.com/incident/edff9feac9f633420c4b7a1e3232bf06 https://status.smartwaiver.com/incident/edff9feac9f633420c4b7a1e3232bf06 Temporary Watermark on Signed Waivers Type: Incident Feb 18, 18:52:39 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Feb 18, 18:01:36 GMT+0 - Identified - When viewing completed waivers, you may see a temporary system message and watermark on the document. This does not affect the validity, legality, or enforceability of any waiver. All signed waivers remain fully executed and securely stored. We are working to remove the watermark and will provide updates as needed. Type: Incident

Feb 18, 18:52:39 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Feb 18, 18:01:36 GMT+0
Identified - When viewing completed waivers, you may see a temporary system message and watermark on the document. This does not affect the validity, legality, or enforceability of any waiver. All signed waivers remain fully executed and securely stored. We are working to remove the watermark and will provide updates as needed..

]]> Wed, 18 Feb 2026 18:01:36 +0000 https://status.smartwaiver.com/incident/e34174d7a769aa73bf59655b553dadee https://status.smartwaiver.com/incident/e34174d7a769aa73bf59655b553dadee Unable to add Event Managers to Events Type: Incident Affected Components: Smartwaiver Console, Events Feb 2, 16:26:25 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Jan 29, 18:16:05 GMT+0 - Investigating - We are aware of a issue that is preventing users from adding Event Managers to active Events. We are activly looking into this and will update here as soon as we know more. Type: Incident

Affected Components: ,

Feb 2, 16:26:25 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Jan 29, 18:16:05 GMT+0
Investigating - We are aware of a issue that is preventing users from adding Event Managers to active Events. We are activly looking into this and will update here as soon as we know more..

]]> Thu, 29 Jan 2026 18:16:05 +0000 https://status.smartwaiver.com/incident/780463f825e71859d03aab9937d2a14c https://status.smartwaiver.com/incident/780463f825e71859d03aab9937d2a14c Waiver Publishing issues Type: Incident Affected Components: Smartwaiver Console, Waiver Editor Jan 29, 15:10:25 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Jan 28, 21:52:38 GMT+0 - Investigating - We are aware of a issue preventing users from publishing new versions of their waiver templates. Our development team is looking into it now and we hope to have it addressed soon. We will post updates here as we know more. Type: Incident

Affected Components: ,

Jan 29, 15:10:25 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Jan 28, 21:52:38 GMT+0
Investigating - We are aware of a issue preventing users from publishing new versions of their waiver templates. Our development team is looking into it now and we hope to have it addressed soon. We will post updates here as we know more..

]]> Wed, 28 Jan 2026 21:52:38 +0000 https://status.smartwaiver.com/incident/9268ec46f0743932869ee57552cd2ce5 https://status.smartwaiver.com/incident/9268ec46f0743932869ee57552cd2ce5 Payments Issues Type: Incident Affected Components: Account Management, Payment Processing, Plan Management Jan 28, 21:47:55 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Jan 28, 17:37:35 GMT+0 - Investigating - We are aware of the issue with some accounts that is preventing users from viewing or changing the card on file. Our Dev team is currently working on a fix and we thank you for your patience while we get that sorted out. If you do need assistance with your payment method, please reach out to us at support@smartwaiver.com for assistance. Type: Incident

Affected Components: , ,

Jan 28, 21:47:55 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Jan 28, 17:37:35 GMT+0
Investigating - We are aware of the issue with some accounts that is preventing users from viewing or changing the card on file. Our Dev team is currently working on a fix and we thank you for your patience while we get that sorted out. If you do need assistance with your payment method, please reach out to us at support@smartwaiver.com for assistance..

]]> Wed, 28 Jan 2026 17:37:35 +0000 https://status.smartwaiver.com/incident/b87acc540a52c4b7131325db58ea0ea2 https://status.smartwaiver.com/incident/b87acc540a52c4b7131325db58ea0ea2 Billing System Maintenance Type: Maintenance Duration: 8 hours and 30 minutes Affected Components: Waiver Delivery, SMS, Smartwaiver Console, Events, Account Management, Payment Processing, Plan Management Jan 28, 13:00:00 GMT+0 - Completed - The maintenance is now complete. Thanks for your patience. Jan 28, 05:28:39 GMT+0 - Identified - We’re currently migrating our billing processing system. During this time, the Billing page, Send Your Waiver page, and Events page may be unavailable, and banner messaging around expired trial periods can be ignored. All other parts of the system will remain fully functional. We appreciate your patience. For the latest updates, please visit our Status Page. Jan 28, 04:30:00 GMT+0 - Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress. Jan 23, 21:56:23 GMT+0 - Identified - We will be performing a planned migration of our billing processing system. Once maintenance begins, access to the billing page will be temporarily unavailable. No other areas of the system will be affected. At this time, no action is required. This page will be updated when maintenance officially begins and as progress continues. Type: Maintenance

Duration: 8 hours and 30 minutes

Affected Components: , , , , , ,

Jan 28, 13:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jan 28, 05:28:39 GMT+0
Identified - We’re currently migrating our billing processing system. During this time, the Billing page, Send Your Waiver page, and Events page may be unavailable, and banner messaging around expired trial periods can be ignored. All other parts of the system will remain fully functional. We appreciate your patience. For the latest updates, please visit our Status Page..

Jan 28, 04:30:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jan 23, 21:56:23 GMT+0
Identified - We will be performing a planned migration of our billing processing system. Once maintenance begins, access to the billing page will be temporarily unavailable. No other areas of the system will be affected. At this time, no action is required. This page will be updated when maintenance officially begins and as progress continues..

]]> Wed, 28 Jan 2026 04:30:00 +0000 https://status.smartwaiver.com/maintenance/828d2f75a38cb0b583907b5a0f4c18bb https://status.smartwaiver.com/maintenance/828d2f75a38cb0b583907b5a0f4c18bb Intermittent Issue Viewing Signed Waiver PDFs Type: Incident Affected Components: Smartwaiver Console, View Signed Waivers Dec 30, 21:57:19 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Dec 29, 21:56:51 GMT+0 - Identified - A fix has been deployed that resolves the error screen encountered when viewing signed waiver PDFs. Waivers are now loading as expected without triggering the error. We are currently seeing slower-than-normal load times when viewing waiver PDFs. While all data remains intact and accessible, customers may notice delays before the document fully loads. We are actively monitoring performance and working to improve load times. Further updates will be posted here as progress is made. Dec 29, 19:06:53 GMT+0 - Investigating - We are investigating an intermittent issue where viewing a signed waiver PDF may result in a black or blank screen. All waiver data is being captured and saved correctly; the issue only impacts viewing the PDF copy. In some cases, navigating to a different waiver and then returning to the original may allow the PDF to load, but this behavior is inconsistent and not a reliable workaround. Our team is actively working to identify and resolve the issue. Updates will be posted here as more information becomes available. Type: Incident

Affected Components: ,

Dec 30, 21:57:19 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Dec 29, 21:56:51 GMT+0
Identified - A fix has been deployed that resolves the error screen encountered when viewing signed waiver PDFs. Waivers are now loading as expected without triggering the error. We are currently seeing slower-than-normal load times when viewing waiver PDFs. While all data remains intact and accessible, customers may notice delays before the document fully loads. We are actively monitoring performance and working to improve load times. Further updates will be posted here as progress is made..

Dec 29, 19:06:53 GMT+0
Investigating - We are investigating an intermittent issue where viewing a signed waiver PDF may result in a black or blank screen. All waiver data is being captured and saved correctly; the issue only impacts viewing the PDF copy. In some cases, navigating to a different waiver and then returning to the original may allow the PDF to load, but this behavior is inconsistent and not a reliable workaround. Our team is actively working to identify and resolve the issue. Updates will be posted here as more information becomes available..

]]> Mon, 29 Dec 2025 19:06:53 +0000 https://status.smartwaiver.com/incident/20edb86e21a0b2d4602a159194e04a7c https://status.smartwaiver.com/incident/20edb86e21a0b2d4602a159194e04a7c Signed waivers delayed from appearing in the console Type: Incident Affected Components: Waiver Delivery, Waiver URLs, SMS Dec 9, 01:58:42 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Dec 9, 00:50:14 GMT+0 - Investigating - We are aware of an issue causing signed waivers to be delayed from appearing in the console. Waivers are processing but at a slower rate than normal causing the servers to become backed up. We are currently seeing delays of around 30 minutes and will update when we know more. Type: Incident

Affected Components: , ,

Dec 9, 01:58:42 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Dec 9, 00:50:14 GMT+0
Investigating - We are aware of an issue causing signed waivers to be delayed from appearing in the console. Waivers are processing but at a slower rate than normal causing the servers to become backed up. We are currently seeing delays of around 30 minutes and will update when we know more..

]]> Tue, 9 Dec 2025 00:50:14 +0000 https://status.smartwaiver.com/incident/07e7d337468d2ee4cb04e067e1e56038 https://status.smartwaiver.com/incident/07e7d337468d2ee4cb04e067e1e56038 Post-server update issues Type: Incident Affected Components: Waiver Delivery, SMS Dec 15, 21:17:50 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Dec 9, 21:08:50 GMT+0 - Identified - Major progress has been made to address bugs and improve product stability. Last remaining known bugs are - Staff Users not able to send waivers via SMS - CSV exports are slow to process or fail We are actively working towards address both and we thank you all for your patience. If you need a CSV export, please reach out to support@smartwaiver.com and we would be happy to run the export for you. Dec 8, 22:50:24 GMT+0 - Investigating - After our server update, we have identified several issues. Most critical issues have been addressed, but there are a few outstanding that we are working on. - Waiver delivery delay when signed on the Kiosk app or from a Kiosk URL - 403 error when loading a Waiver Index Page from the Kiosk - Staff Users unable to send waivers via SMS tool Our development team is actively working on all of these issues and we will provide updates as we have them. Type: Incident

Affected Components: ,

Dec 15, 21:17:50 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Dec 9, 21:08:50 GMT+0
Identified - Major progress has been made to address bugs and improve product stability. Last remaining known bugs are - Staff Users not able to send waivers via SMS - CSV exports are slow to process or fail We are actively working towards address both and we thank you all for your patience. If you need a CSV export, please reach out to support@smartwaiver.com and we would be happy to run the export for you..

Dec 8, 22:50:24 GMT+0
Investigating - After our server update, we have identified several issues. Most critical issues have been addressed, but there are a few outstanding that we are working on. - Waiver delivery delay when signed on the Kiosk app or from a Kiosk URL - 403 error when loading a Waiver Index Page from the Kiosk - Staff Users unable to send waivers via SMS tool Our development team is actively working on all of these issues and we will provide updates as we have them. .

]]> Mon, 8 Dec 2025 22:50:24 +0000 https://status.smartwaiver.com/incident/773c9817e740624af6aebe0e9c0b4ba1 https://status.smartwaiver.com/incident/773c9817e740624af6aebe0e9c0b4ba1 CSV Data Exports Type: Incident Affected Components: Smartwaiver Console, Data Exports Dec 8, 21:33:19 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Dec 8, 07:33:51 GMT+0 - Investigating - We are experiencing an issue with CSV exports not processing when running them from within the account. We are looking into it, but for now if you need an export please reach out to our support team at support@smartwaiver.com and we will be happy to run it on the backend for you. Type: Incident

Affected Components: ,

Dec 8, 21:33:19 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Dec 8, 07:33:51 GMT+0
Investigating - We are experiencing an issue with CSV exports not processing when running them from within the account. We are looking into it, but for now if you need an export please reach out to our support team at support@smartwaiver.com and we will be happy to run it on the backend for you..

]]> Mon, 8 Dec 2025 07:33:51 +0000 https://status.smartwaiver.com/incident/6fcd115f5165cda24de1b4f179e74af3 https://status.smartwaiver.com/incident/6fcd115f5165cda24de1b4f179e74af3 Planned Server Maintenance Type: Maintenance Duration: 2 hours Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Kiosk App, Apple/iOS, Android, Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Waiver Signing, Console App, Apple/iOS, Android, Account Management, Payment Processing, Plan Management, Staff Users, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Dec 8, 07:00:01 GMT+0 - Completed - The maintenance is now complete. Thanks for your patience. Dec 8, 05:00:02 GMT+0 - Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress. Dec 1, 16:40:41 GMT+0 - Identified - Smartwaiver will be undergoing server maintenance to increase overall system capacity, reliability, and security. We have conservatively scheduled a maintenance window of approximately 2 hours, targeting a time to impact the lowest volume of users possible. During this time, all Smartwaiver systems will be down. If your business is operating during this time, please plan to use the Offline feature of our Kiosk App to continue collecting waivers on-site while the systems are down. To learn more about the Offline mode, [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057050571-Using-the-Smartwaiver-Kiosk-App-Offline). Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Dec 8, 07:00:01 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Dec 8, 05:00:02 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Dec 1, 16:40:41 GMT+0
Identified - Smartwaiver will be undergoing server maintenance to increase overall system capacity, reliability, and security. We have conservatively scheduled a maintenance window of approximately 2 hours, targeting a time to impact the lowest volume of users possible. During this time, all Smartwaiver systems will be down. If your business is operating during this time, please plan to use the Offline feature of our Kiosk App to continue collecting waivers on-site while the systems are down. To learn more about the Offline mode, [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057050571-Using-the-Smartwaiver-Kiosk-App-Offline)..

]]> Mon, 8 Dec 2025 05:00:00 +0000 https://status.smartwaiver.com/maintenance/ef62332e5113c3f0230c32a523283b96 https://status.smartwaiver.com/maintenance/ef62332e5113c3f0230c32a523283b96 Pre-waiver video playback issues in the Kiosk app Type: Incident Affected Components: Kiosk App, Apple/iOS, Android Apr 16, 16:49:45 GMT+0 - Resolved - We have rolled out a new video playback feature. Its currently in Beta, if you would like to help us test it, please email us at support@smartwaiver.com and we will be happy to enable it for you. Thank you for your patience as we worked through this. Nov 12, 18:52:29 GMT+0 - Identified - We have identified the issue. YouTube is rolling out updates in an attempt to minimize bot traffic on their platform, requiring users to login in order to access videos in specific cases. This is causing the videos to skip when attempting to view the video in the Kiosk app as the app appears to be a 3rd party from YouTubes perspective. We are investigating an alternative to YouTube as the video host for the Kiosk app, but this will take time. For now, if you require users to view a video before they sign their waiver the best option is to run your Kiosk via a web browser and not the Kiosk app. The web browser view remains unaffected for now. To use the Web based Kiosk mode. [Click Here](https://support.smartwaiver.com/hc/en-us/articles/41295468715277-How-to-use-my-Smartwaiver-Kiosk-within-a-browser). Oct 30, 19:39:20 GMT+0 - Investigating - We have been made aware of an issue where in some cases pre-waiver videos do not play or are skipped entirely when trying to view them from the Kiosk app. Our development is currently investigating. The best work around would be to use our Web based Kiosk mode in your devices browser, video playback works correctly in the browser. To use the Web based Kiosk mode. [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057049711-How-do-I-use-the-Kiosk-Mode-URL-at-my-location). In some cases, preforming a Force Refresh can fix the problem, but in many cases this seems to be a temporary solution. Below are the steps to preform a Force Refresh if you want to try that first. 1. Log into your account and go to your Manage Kiosk section: https://www.smartwaiver.com/m/kioskmgr/ 2. Click on the name for the Kiosk you are trying to refresh 3. Then you'll be able to set an Admin Passcode and then click on "Save Changes" 4. Now go to your iPad and launch the Smartwaiver Kiosk app 5. You will see a lock in the lower right corner (if the Kiosk app is already open then click on Start Over) 6. Click on the lock and then enter your passcode from Step 3. 7. In the upper right corner click on the circle arrow (this is the Refresh Templates button) and then click on “Force Refresh” Type: Incident

Affected Components: , ,

Apr 16, 16:49:45 GMT+0
Resolved - We have rolled out a new video playback feature. Its currently in Beta, if you would like to help us test it, please email us at support@smartwaiver.com and we will be happy to enable it for you. Thank you for your patience as we worked through this..

Nov 12, 18:52:29 GMT+0
Identified - We have identified the issue. YouTube is rolling out updates in an attempt to minimize bot traffic on their platform, requiring users to login in order to access videos in specific cases. This is causing the videos to skip when attempting to view the video in the Kiosk app as the app appears to be a 3rd party from YouTubes perspective. We are investigating an alternative to YouTube as the video host for the Kiosk app, but this will take time. For now, if you require users to view a video before they sign their waiver the best option is to run your Kiosk via a web browser and not the Kiosk app. The web browser view remains unaffected for now. To use the Web based Kiosk mode. [Click Here](https://support.smartwaiver.com/hc/en-us/articles/41295468715277-How-to-use-my-Smartwaiver-Kiosk-within-a-browser)..

Oct 30, 19:39:20 GMT+0
Investigating - We have been made aware of an issue where in some cases pre-waiver videos do not play or are skipped entirely when trying to view them from the Kiosk app. Our development is currently investigating. The best work around would be to use our Web based Kiosk mode in your devices browser, video playback works correctly in the browser. To use the Web based Kiosk mode. [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057049711-How-do-I-use-the-Kiosk-Mode-URL-at-my-location). In some cases, preforming a Force Refresh can fix the problem, but in many cases this seems to be a temporary solution. Below are the steps to preform a Force Refresh if you want to try that first. 1. Log into your account and go to your Manage Kiosk section: https://www.smartwaiver.com/m/kioskmgr/ 2. Click on the name for the Kiosk you are trying to refresh 3. Then you'll be able to set an Admin Passcode and then click on "Save Changes" 4. Now go to your iPad and launch the Smartwaiver Kiosk app 5. You will see a lock in the lower right corner (if the Kiosk app is already open then click on Start Over) 6. Click on the lock and then enter your passcode from Step 3. 7. In the upper right corner click on the circle arrow (this is the Refresh Templates button) and then click on “Force Refresh” .

]]> Thu, 30 Oct 2025 19:39:20 +0000 https://status.smartwaiver.com/incident/0d5b61fb1f17b4590a07cd1d33ea8230 https://status.smartwaiver.com/incident/0d5b61fb1f17b4590a07cd1d33ea8230 AWS Outage Type: Incident Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Kiosk App, Apple/iOS, Android, Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Waiver Signing, Console App, Apple/iOS, Android, Account Management, Payment Processing, Plan Management, Staff Users, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Oct 21, 12:54:31 GMT+0 - Resolved - AWS have resolved the incident. Thanks for your patience. Oct 20, 15:26:20 GMT+0 - Monitoring - AWS is currently experiencing a large scale outage that is impact all Smartwaiver services intermittently. It looks to be recovering but issues may still present as services are restored. Please check AWS status page for the most up to date information - https://health.aws.amazon.com/health/status Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Oct 21, 12:54:31 GMT+0
Resolved - AWS have resolved the incident. Thanks for your patience..

Oct 20, 15:26:20 GMT+0
Monitoring - AWS is currently experiencing a large scale outage that is impact all Smartwaiver services intermittently. It looks to be recovering but issues may still present as services are restored. Please check AWS status page for the most up to date information - https://health.aws.amazon.com/health/status.

]]> Mon, 20 Oct 2025 07:11:00 +0000 https://status.smartwaiver.com/incident/c294b4839147abb12612f53b2b2c49b4 https://status.smartwaiver.com/incident/c294b4839147abb12612f53b2b2c49b4 Site Redirect Type: Incident Sep 22, 20:33:32 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Sep 15, 08:51:56 GMT+0 - Monitoring - If you are still being redirected to this page when trying to access Smartwaiver, please clear your browser's cookies and cache data. Once done, you should be able to access it as normal. Type: Incident

Sep 22, 20:33:32 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Sep 15, 08:51:56 GMT+0
Monitoring - If you are still being redirected to this page when trying to access Smartwaiver, please clear your browser's cookies and cache data. Once done, you should be able to access it as normal..

]]> Mon, 15 Sep 2025 08:51:56 +0000 https://status.smartwaiver.com/incident/3ac2f3bbb66d872c98a6e2da72009881 https://status.smartwaiver.com/incident/3ac2f3bbb66d872c98a6e2da72009881 Slow SMS and email verification sending Type: Incident Affected Components: Waiver Delivery, SMS Sep 15, 18:53:03 GMT+0 - Resolved - The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter. Sep 15, 08:32:04 GMT+0 - Identified - We've identified the core issue, we're working to resolve it. Aug 27, 16:09:36 GMT+0 - Investigating - We have identified an issue with the SMS system where it takes a long time to send the text to the participant. We are also seeing similar delays and behavior when attempting to resend the email verification link. In most cases, it will eventually send both the email and the SMS, but it can take 30-60 seconds and will often display a blank error screen after it's sent. We are investigating and will update when we know more. Type: Incident

Affected Components: ,

Sep 15, 18:53:03 GMT+0
Resolved - The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter..

Sep 15, 08:32:04 GMT+0
Identified - We've identified the core issue, we're working to resolve it..

Aug 27, 16:09:36 GMT+0
Investigating - We have identified an issue with the SMS system where it takes a long time to send the text to the participant. We are also seeing similar delays and behavior when attempting to resend the email verification link. In most cases, it will eventually send both the email and the SMS, but it can take 30-60 seconds and will often display a blank error screen after it's sent. We are investigating and will update when we know more..

]]> Wed, 27 Aug 2025 16:09:36 +0000 https://status.smartwaiver.com/incident/4a77a196a585aaf6760df5c1edd3b24c https://status.smartwaiver.com/incident/4a77a196a585aaf6760df5c1edd3b24c Planned Server Maintenance Type: Maintenance Duration: 5 hours Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Kiosk App, Apple/iOS, Android, Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Waiver Signing, Console App, Apple/iOS, Android, Account Management, Payment Processing, Plan Management, Staff Users, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Aug 27, 08:45:38 GMT+0 - Completed - The maintenance is now complete. Thanks for your patience. Aug 27, 04:00:00 GMT+0 - Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress. Aug 26, 04:03:55 GMT+0 - Identified - We discovered a potential issue at the last moment and decided to delay the server update while we investigate the problem. We are planning to push the maintenance window out 24 hours. The new downtime window is Wednesday, August 27th, starting at 12:00 AM EST and lasting until 4:00 AM EST - apologies for the inconvenience. Aug 19, 15:07:24 GMT+0 - Identified - Smartwaiver will be undergoing server maintenance to increase overall system capacity, reliability, and security. We have conservatively scheduled a maintenance window of approximately 4 hours, targeting a time to impact the lowest volume of users possible. During this time, all Smartwaiver systems will be down. If your business is operating during this time, please plan to use the Offline feature of our Kiosk App to continue collecting waivers on-site while the systems are down. To learn more about the Offline mode, [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057050571-Using-the-Smartwaiver-Kiosk-App-Offline). Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Aug 27, 08:45:38 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Aug 27, 04:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Aug 26, 04:03:55 GMT+0
Identified - We discovered a potential issue at the last moment and decided to delay the server update while we investigate the problem. We are planning to push the maintenance window out 24 hours. The new downtime window is Wednesday, August 27th, starting at 12:00 AM EST and lasting until 4:00 AM EST - apologies for the inconvenience..

Aug 19, 15:07:24 GMT+0
Identified - Smartwaiver will be undergoing server maintenance to increase overall system capacity, reliability, and security. We have conservatively scheduled a maintenance window of approximately 4 hours, targeting a time to impact the lowest volume of users possible. During this time, all Smartwaiver systems will be down. If your business is operating during this time, please plan to use the Offline feature of our Kiosk App to continue collecting waivers on-site while the systems are down. To learn more about the Offline mode, [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057050571-Using-the-Smartwaiver-Kiosk-App-Offline)..

]]> Wed, 27 Aug 2025 04:00:00 +0000 https://status.smartwaiver.com/maintenance/a6d666971daf5ff9e6e055ac67b074e7 https://status.smartwaiver.com/maintenance/a6d666971daf5ff9e6e055ac67b074e7 Waiver processing is down Type: Incident Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Waiver Signing, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Jun 12, 14:19:34 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Jun 12, 13:11:53 GMT+0 - Investigating - Waiver processing is currently down. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more. Type: Incident

Affected Components: , , , , , , , , , , ,

Jun 12, 14:19:34 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Jun 12, 13:11:53 GMT+0
Investigating - Waiver processing is currently down. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more..

]]> Thu, 12 Jun 2025 09:00:00 +0000 https://status.smartwaiver.com/incident/cd711f86b33c1336a45d61fe8e3b651a https://status.smartwaiver.com/incident/cd711f86b33c1336a45d61fe8e3b651a Internal Server error pop-up Type: Incident Affected Components: Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics Apr 3, 12:59:45 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Apr 2, 23:09:48 GMT+0 - Investigating - We are aware of an issue causing an 'Internal Server Error' pop-up to appear in some accounts. Although system functionality is unaffected, we are investigating the problem now and should have a resolution soon. Type: Incident

Affected Components: , , , , , , ,

Apr 3, 12:59:45 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Apr 2, 23:09:48 GMT+0
Investigating - We are aware of an issue causing an 'Internal Server Error' pop-up to appear in some accounts. Although system functionality is unaffected, we are investigating the problem now and should have a resolution soon..

]]> Wed, 2 Apr 2025 23:09:48 +0000 https://status.smartwaiver.com/incident/12da95817742587d85753102ebabae70 https://status.smartwaiver.com/incident/12da95817742587d85753102ebabae70 Internal Server Error Message Type: Incident Affected Components: Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Account Management, Payment Processing, Plan Management, Staff Users Apr 2, 20:34:13 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Apr 2, 20:12:44 GMT+0 - Investigating - We are aware of an issue causing an 'Internal Server Error' pop-up to appear in some accounts. Although system functionality is unaffected, we are investigating the problem now and should have a resolution soon. Type: Incident

Affected Components: , , , , , , , , , , ,

Apr 2, 20:34:13 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Apr 2, 20:12:44 GMT+0
Investigating - We are aware of an issue causing an 'Internal Server Error' pop-up to appear in some accounts. Although system functionality is unaffected, we are investigating the problem now and should have a resolution soon..

]]> Wed, 2 Apr 2025 20:12:44 +0000 https://status.smartwaiver.com/incident/5860a7e8c8ce5320db6f2e3fade5cbcb https://status.smartwaiver.com/incident/5860a7e8c8ce5320db6f2e3fade5cbcb Intermittent site and app availability Type: Incident Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Kiosk App, Apple/iOS, Android, Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Waiver Signing, Console App, Apple/iOS, Android, Account Management, Payment Processing, Plan Management, Staff Users, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Aug 17, 20:05:03 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Aug 15, 19:24:16 GMT+0 - Identified - Our website/apps are currently experiencing technical difficulties and you may see some intermittent connection issues. The issues have been identified and we are working to resolve this as soon as possible. Thank you for your patience. Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Aug 17, 20:05:03 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Aug 15, 19:24:16 GMT+0
Identified - Our website/apps are currently experiencing technical difficulties and you may see some intermittent connection issues. The issues have been identified and we are working to resolve this as soon as possible. Thank you for your patience..

]]> Thu, 15 Aug 2024 19:24:16 +0000 https://status.smartwaiver.com/incident/e3b601a58276a6b0259a9735876e73e1 https://status.smartwaiver.com/incident/e3b601a58276a6b0259a9735876e73e1 Error with PDF download links in email confirmation Type: Incident Affected Components: Waiver Processing, Verification & Follow-up Emails Jun 13, 22:39:31 GMT+0 - Resolved - We've now resolved the incident. Thanks for your patience. Jun 13, 14:56:24 GMT+0 - Investigating - We are investigating an error preventing participants from downloading a PDF copy of their signed waiver from the confirmation email. If a participant requests a copy of their signed waiver, it can still be manually downloaded from the Smartwaiver Console. Here is a link to a support article that walks you through how to download PDF copies of a signed waiver - [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057047891-Can-I-download-copies-of-my-signed-waivers-as-PDFs) Type: Incident

Affected Components: ,

Jun 13, 22:39:31 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Jun 13, 14:56:24 GMT+0
Investigating - We are investigating an error preventing participants from downloading a PDF copy of their signed waiver from the confirmation email. If a participant requests a copy of their signed waiver, it can still be manually downloaded from the Smartwaiver Console. Here is a link to a support article that walks you through how to download PDF copies of a signed waiver - [Click Here](https://support.smartwaiver.com/hc/en-us/articles/360057047891-Can-I-download-copies-of-my-signed-waivers-as-PDFs).

]]> Thu, 13 Jun 2024 14:56:24 +0000 https://status.smartwaiver.com/incident/928a7f712ce40a7573ba9ea961128f72 https://status.smartwaiver.com/incident/928a7f712ce40a7573ba9ea961128f72 Server Maintenance Type: Maintenance Duration: 10 minutes Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Kiosk App, Apple/iOS, Android, Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Waiver Signing, Console App, Apple/iOS, Android, Account Management, Payment Processing, Plan Management, Staff Users, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Apr 16, 07:10:07 GMT+0 - Completed - The maintenance is now complete. Thanks for your patience. Apr 16, 07:00:00 GMT+0 - Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress. Apr 11, 16:59:53 GMT+0 - Identified - We will be performing system-wide server maintenance to update the Smartwaiver platform. During this time all Smartwaiver services are expected to be down. Expected downtime is up to 10 minutes. This update is necessary to allow us to perform future updates without causing downtime and to increase overall stability. We appreciate your patience and understanding while we make these necessary changes. Type: Maintenance

Duration: 10 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Apr 16, 07:10:07 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Apr 16, 07:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Apr 11, 16:59:53 GMT+0
Identified - We will be performing system-wide server maintenance to update the Smartwaiver platform. During this time all Smartwaiver services are expected to be down. Expected downtime is up to 10 minutes. This update is necessary to allow us to perform future updates without causing downtime and to increase overall stability. We appreciate your patience and understanding while we make these necessary changes..

]]> Tue, 16 Apr 2024 07:00:00 +0000 https://status.smartwaiver.com/maintenance/305a9a68242e9179f5defae2726e87c9 https://status.smartwaiver.com/maintenance/305a9a68242e9179f5defae2726e87c9 Server Maintenance Type: Maintenance Duration: 1 hour Affected Components: Waiver Delivery, Waiver URLs, SMS, Waiver Processing, Verification & Follow-up Emails, Waiver Data Processing, Deliver Waiver to Console, Kiosk App, Apple/iOS, Android, Smartwaiver Console, View Signed Waivers, Check-in, Waiver Editor, Events, Data Exports, WaiverSync, Analytics, Waiver Signing, Console App, Apple/iOS, Android, Account Management, Payment Processing, Plan Management, Staff Users, API & Integrations, Smartwaiver API, Webhooks, 3rd Party Integrations Apr 15, 08:00:03 GMT+0 - Completed - The maintenance is now complete. Thanks for your patience. Apr 15, 07:00:06 GMT+0 - Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress. Apr 9, 20:49:57 GMT+0 - Identified - We will be performing system-wide server maintenance to update the Smartwaiver platform. During this time all Smartwaiver services are expected to be down. Expected downtime is up to one hour. This update is necessary to allow us to perform future updates without causing downtime and to increase overall stability. We appreciate your patience and understanding while we make these necessary changes. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Apr 15, 08:00:03 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Apr 15, 07:00:06 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Apr 9, 20:49:57 GMT+0
Identified - We will be performing system-wide server maintenance to update the Smartwaiver platform. During this time all Smartwaiver services are expected to be down. Expected downtime is up to one hour. This update is necessary to allow us to perform future updates without causing downtime and to increase overall stability. We appreciate your patience and understanding while we make these necessary changes..

]]> Mon, 15 Apr 2024 07:00:00 +0000 https://status.smartwaiver.com/maintenance/3ca1c2f4df9cbe0bbd9a3c5f7cd34005 https://status.smartwaiver.com/maintenance/3ca1c2f4df9cbe0bbd9a3c5f7cd34005 Console app for Android currently unavailable to download on the Google Play Store Type: Maintenance Duration: 2 days Affected Components: Console App, Android May 12, 22:08:22 GMT+0 - Completed - The maintenance is now complete. Thanks for your patience. Apr 4, 16:36:32 GMT+0 - Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress. Apr 4, 16:35:54 GMT+0 - Identified - Our engineering team is currently in the midst of performing some updates to the Console App so that it meets standard requirements for the Google Play app store. While the Console App may not show as available for download at this time, you can still log in to your Smartwaiver account via a standard web browser from your device if you would like to access any of your signed waiver information or backend account details. [https://app.smartwaiver.com/console] Type: Maintenance

Duration: 2 days

Affected Components: ,

May 12, 22:08:22 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Apr 4, 16:36:32 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Apr 4, 16:35:54 GMT+0
Identified - Our engineering team is currently in the midst of performing some updates to the Console App so that it meets standard requirements for the Google Play app store. While the Console App may not show as available for download at this time, you can still log in to your Smartwaiver account via a standard web browser from your device if you would like to access any of your signed waiver information or backend account details. [https://app.smartwaiver.com/console].

]]> Thu, 4 Apr 2024 10:00:00 +0000 https://status.smartwaiver.com/maintenance/95252cbe487bcf6857692c1f420cb9f6 https://status.smartwaiver.com/maintenance/95252cbe487bcf6857692c1f420cb9f6