Payments Issues

Resolved

Degraded performance

Started 9 months agoJanuary 28, 2026Lasted 4 hours 10 minutesJanuary 28, 20265:379:47 PMUTC

Affected

Account Management

Payment Processing

Plan Management

Updates

Resolved
January 28, 2026 at 9:47 PMUTC
Resolved
January 28, 2026 at 9:47 PMUTC
We've now resolved the incident. Thanks for your patience.
Investigating
January 28, 2026 at 5:37 PMUTC
Investigating
January 28, 2026 at 5:37 PMUTC
We are aware of the issue with some accounts that is preventing users from viewing or changing the card on file. Our Dev team is currently working on a fix and we thank you for your patience while we get that sorted out. If you do need assistance with your payment method, please reach out to us at support@smartwaiver.com for assistance.

Smartwaiver - Payments Issues – Incident details