Smartwaiver - Payments Issues – Incident details

Payments Issues

ResolvedDegraded performance4 hours 10 minutes

Affected

Account Management

Degraded performance from 5:37 PM to 9:47 PM

Payment Processing

Degraded performance from 5:37 PM to 9:47 PM

Plan Management

Degraded performance from 5:37 PM to 9:47 PM

  • ResolvedUTC

    We've now resolved the incident. Thanks for your patience.

  • InvestigatingUTC

    We are aware of the issue with some accounts that is preventing users from viewing or changing the card on file. Our Dev team is currently working on a fix and we thank you for your patience while we get that sorted out. If you do need assistance with your payment method, please reach out to us at support@smartwaiver.com for assistance.