Post-server update issues

Resolved

Degraded performance

Started 10 months agoDecember 08, 2025Lasted 166 hours 27 minutesDecember 08, 202510:50 PMDecember 15, 20259:17 PMUTC

Affected

Waiver Delivery

SMS

Updates

Resolved
December 15, 2025 at 9:17 PMUTC
Resolved
December 15, 2025 at 9:17 PMUTC
We've now resolved the incident. Thanks for your patience.
Identified
December 09, 2025 at 9:08 PMUTC
Identified
December 09, 2025 at 9:08 PMUTC
Major progress has been made to address bugs and improve product stability. Last remaining known bugs are - Staff Users not able to send waivers via SMS - CSV exports are slow to process or fail We are actively working towards address both and we thank you all for your patience. If you need a CSV export, please reach out to support@smartwaiver.com and we would be happy to run the export for you.
Investigating
December 08, 2025 at 10:50 PMUTC
Investigating
December 08, 2025 at 10:50 PMUTC
After our server update, we have identified several issues. Most critical issues have been addressed, but there are a few outstanding that we are working on. - Waiver delivery delay when signed on the Kiosk app or from a Kiosk URL - 403 error when loading a Waiver Index Page from the Kiosk - Staff Users unable to send waivers via SMS tool Our development team is actively working on all of these issues and we will provide updates as we have them.

Smartwaiver - Post-server update issues – Incident details