Post-server update issues
Affected
Degraded performance from 10:50 PM to 9:17 PM
Degraded performance from 10:50 PM to 9:17 PM
- Resolved · UTC
We've now resolved the incident. Thanks for your patience.
- Identified · UTC
Major progress has been made to address bugs and improve product stability. Last remaining known bugs are - Staff Users not able to send waivers via SMS - CSV exports are slow to process or fail We are actively working towards address both and we thank you all for your patience. If you need a CSV export, please reach out to support@smartwaiver.com and we would be happy to run the export for you.
- Investigating · UTC
After our server update, we have identified several issues. Most critical issues have been addressed, but there are a few outstanding that we are working on. - Waiver delivery delay when signed on the Kiosk app or from a Kiosk URL - 403 error when loading a Waiver Index Page from the Kiosk - Staff Users unable to send waivers via SMS tool Our development team is actively working on all of these issues and we will provide updates as we have them.
