Smartwaiver - Intermittent Issue Viewing Signed Waiver PDFs – Incident details

All systems operational

Intermittent Issue Viewing Signed Waiver PDFs

Resolved
Degraded performance
Started 10 months agoLasted 26 hours 50 minutes

Affected

Smartwaiver Console

Degraded performance from 7:06 PM to 9:57 PM

View Signed Waivers

Degraded performance from 7:06 PM to 9:57 PM

Updates
  • Resolved
    UTC
    Resolved

    We've now resolved the incident. Thanks for your patience.

  • Identified
    UTC
    Identified

    A fix has been deployed that resolves the error screen encountered when viewing signed waiver PDFs. Waivers are now loading as expected without triggering the error. We are currently seeing slower-than-normal load times when viewing waiver PDFs. While all data remains intact and accessible, customers may notice delays before the document fully loads. We are actively monitoring performance and working to improve load times. Further updates will be posted here as progress is made.

  • Investigating
    UTC
    Investigating

    We are investigating an intermittent issue where viewing a signed waiver PDF may result in a black or blank screen. All waiver data is being captured and saved correctly; the issue only impacts viewing the PDF copy. In some cases, navigating to a different waiver and then returning to the original may allow the PDF to load, but this behavior is inconsistent and not a reliable workaround. Our team is actively working to identify and resolve the issue. Updates will be posted here as more information becomes available.

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