We're investigating Waiver Processing Delays - Incident details - Smartwaiver - Status

We're investigating Waiver Processing Delays

Resolved

Degraded performance

Started 3 months agoJuly 08, 2026Lasted 8 minutesJuly 08, 202610:2910:37 PMUTC

Affected

Waiver Delivery

Waiver URLs

SMS

Waiver Processing

Verification & Follow-up Emails

Waiver Data Processing

Updates

Resolved
July 08, 2026 at 10:37 PMUTC
Resolved
July 08, 2026 at 10:37 PMUTC
Waiver processing has been fully restored and is now operating normally. We identified and resolved the underlying issue that was causing processing delays. Any waivers submitted during the incident have been successfully processed, and no waiver data was lost. Thank you for your patience while we worked through this issue.
Investigating
July 08, 2026 at 10:29 PMUTC
Investigating
July 08, 2026 at 10:29 PMUTC
We're continuing to investigate an issue affecting waiver processing. While processing initially recovered, we've identified that the issue has persisted and are actively working to restore normal performance. Thank you for your patience as we work to resolve this.