We're investigating Waiver Processing Delays

Resolved
Resolved

Waiver processing has been fully restored and is now operating normally. We identified and resolved the underlying issue that was causing processing delays. Any waivers submitted during the incident have been successfully processed, and no waiver data was lost.

Thank you for your patience while we worked through this issue.

Avatar for
Investigating

We're continuing to investigate an issue affecting waiver processing. While processing initially recovered, we've identified that the issue has persisted and are actively working to restore normal performance. Thank you for your patience as we work to resolve this.

Avatar for
Began at:

Affected components
  • Waiver Delivery
    • Waiver URLs
    • SMS
  • Waiver Processing
    • Waiver Signing
    • Verification & Follow-up Emails
    • Waiver Data Processing
    • Deliver Waiver to Console