Error with PDF download links in email confirmation

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for Zach Tylar
Zach Tylar
Investigating

We are investigating an error preventing participants from downloading a PDF copy of their signed waiver from the confirmation email.

If a participant requests a copy of their signed waiver, it can still be manually downloaded from the Smartwaiver Console. Here is a link to a support article that walks you through how to download PDF copies of a signed waiver - Click Here

Avatar for Zach Tylar
Zach Tylar
Began at:

Affected components
  • Waiver Processing
    • Verification & Follow-up Emails