Planned Server Maintenance

Wednesday, 27 August — 5 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

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Zach Tylar
Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

We discovered a potential issue at the last moment and decided to delay the server update while we investigate the problem. We are planning to push the maintenance window out 24 hours. The new downtime window is Wednesday, August 27th, starting at 12:00 AM EST and lasting until 4:00 AM EST - apologies for the inconvenience.

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Zach Tylar
Scheduled

Smartwaiver will be undergoing server maintenance to increase overall system capacity, reliability, and security. We have conservatively scheduled a maintenance window of approximately 4 hours, targeting a time to impact the lowest volume of users possible. During this time, all Smartwaiver systems will be down.

If your business is operating during this time, please plan to use the Offline feature of our Kiosk App to continue collecting waivers on-site while the systems are down. To learn more about the Offline mode, Click Here.

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Zach Tylar
Began at:

Affected components
  • Waiver Delivery
    • Waiver URLs
    • SMS
  • Waiver Processing
    • Waiver Signing
    • Verification & Follow-up Emails
    • Waiver Data Processing
    • Deliver Waiver to Console
  • Kiosk App
    • Apple/iOS
    • Android
  • Console App
    • Apple/iOS
    • Android
  • Smartwaiver Console
    • View Signed Waivers
    • Check-in
    • Waiver Editor
    • Events
    • Data Exports
    • WaiverSync
    • Analytics
  • Account Management
    • Payment Processing
    • Plan Management
    • Staff Users
  • API & Integrations
    • Smartwaiver API
    • Webhooks
    • 3rd Party Integrations